Since 1990

Terms & Conditions

GENERAL TERMS & CONDITIONS

If you would like to book an apartment or make an inquiry for an apartment you may do so by accessing our web site at www.londonguestsuites.com and then locating the apartment you are interested in. You may then click the booking/inquiry form located on each apartment information page and enter your information which can than be directly e-mailed to us. Please note that for security reasons the system will request that you use a password of your own making, which allows you to come back to the site and access your personal details at any time. We also offer our secured online payment form for bookings.

Once you make a request we can usually have an answer for you right away. Although with some apartments you will have an answer within 24 hours.

You may also call us at (310) 289-0220 or (800) 664-5663 and we will be happy to answer any questions for you.

You may also fax us on (310) 289-0221 or Email us at: bookings@londonguestsuites.com or info@londonguestsuites.com

Prices & Payment

The prices of apartments are quoted in U.S. dollars and include all taxes and services except telephone usage. They are based on a seven-night stay, however the apartments can be pro-rated for shorter and longer stays. Prices are subject to currency fluctuation, however when accommodations have been paid in full, there will be no increase.

Additional nights are charged pro-rata as one seventh of the weekly rate.

Apartments are different than hotels in that apartments must be prepaid in full.

For stays in excess of six weeks many apartments can be discounted by 10% on quoted prices.

You may also check out our corporate section where you will find substantial discounts on bookings of 30 days or more.

Deposit Requirements / Final Payment

On making a booking you will need to pay a deposit (which is part of the total rent) to secure the apartment. The balance is payable anywhere from 2 – 6 weeks before arrival and will be automatically debited if a credit card is provided for payment. Please read the policies of each apartment as they do vary. There may also be an additional security deposit required for some apartments. If required we will take a credit card imprint or a deposit for $150-$400, for protection against unforeseen damage to the property, and to cover telephone charges. This is no different than the credit card imprint taken by hotels at check-in. These funds are either never charged through (if no damage is done and no incidentals are purchased) or refunded less the cost of damage/incidentals at the end of the guests’ stay. Please refer to the policies section of each property.

Cancellations

If you need to cancel a reservation contact our office and we will be happy to do this for you. You will need to give notice anywhere from 48 hours to 6 weeks in advance in order to receive a refund. All fees and restrictions associated with the individual property will apply. There is a nonrefundable deposit which varies from property to property and will be anywhere from $200 to 45% of the total, depending on when you cancel.

We recommend visitors insure against such an event. London Guest Suites offers cancellation insurance, which costs approximately $56 per $1000 of coverage.

Arrival & Departure

Apartments are reserved from 2:00 p.m. on the day of arrival until usually 10:00 noon the day of departure. Although check-in for most apartments is 2.00 p.m., if the previous guest leaves early apartments are sometimes available earlier. If you wish to be certain of gaining access to the apartment before 2.00 p.m. it will be necessary to book it from the previous day. If you arrive early at an apartment with reception, they may look after your luggage while you go out and have a bite in the area while the apartment is being made ready.

Key Collection

Key collection varies from apartment to apartment. London Guest Suites can always arrange for a car to pick you up from the airport and in most cases the driver would then have the keys to your apartment. It is important that we have your flight arrival details so we know where to either send the car or how to arrange the key collection if you do not have a car picking you up. A large number of our apartments have reception where you may collect the keys. Quite often the keys will be with our manager who will need your flight arrival times in order to arrange to meet you.

Confirmation Document

A confirmation is mailed or faxed upon receipt of the deposit and the credit card details. In most cases a final confirmation with all pertinent details is sent after the balance of payment is taken. Please note that it is urgent that we have your flight arrival details before we can send out the final confirmation. Otherwise we are unable to arrange the key collection for your apartment.